Cancellation & Refund
Process of return or exchange an Item?
Return is simple just make a call and Choose the item you wish to return or exchange.
How much time does it take to cancel an order?
Cancellation of item(s) in order happens immediately. Orders among certain categories cannot be canceled after 24 hours.
How will I get refund of COD parcel?
You will receive the fund in your bank account through IMPS/NEFT.
When will i get the replacement?
Debit/ Credit card / Netbanking – 3-5 business days.
Wallet account — 24 hours
During the return, if not received the reimbursement of courier charges?
If in some case you have not received the courier charges just simply drop an email with the attachment and order details
Refund Timelines of product?
Replacement mostly depends on the product and locations. In some products, replacement is initiated after the originally delivered item is picked up. kindly check the email that will be sent to you for your replacement request for more details.
What is the return pickup process?
As soon your return or exchange request is accepted, the pickup of the originally
delivered product will be scheduled.
Can I change the return pick up address?
If the Pincode is serviceable the address can be changed while creating the return.
If i find the package open or tampered on delivery?
You can place a replacement request on the call.
Return of an item not possible?
When an item is damaged because of use, or not in the same condition as you received it or any consumable item has been used, or if price tags, labels, original packing, freebies & accessories is missing from the package or have missing serial number.
Can items be returned after the returning window closed?
No, We will not accept returns after the time period mentioned.
If i have an issue with my product after the return period?
You can get in touch with the authorized service center of the brand to claim the warranty.