Please allow between 3-7 days for your order to arrive. If more than 7 days have passed please email us at [email protected] to review the status of your order.
Our policy lasts 10 days. If 10 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.
While accepting your order, if you received a different or a damaged product, you will be given a refund or replacement as per the category
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Returns Pick-Up and Processing
During pick-up, your product will be checked for the following conditions:
|Product Details||IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.|
|Product Accessories||All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.|
|Unused Product||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.|
|Undamaged Product||The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.|
|Undamaged Packaging||Product’s original packaging/ box should be undamaged.|
Category Actions possible
|Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies; Books & More: Books, Music Instruments, Office Supply, School Supply and Toys Automotive: All automotive spare parts, accessories||10 days Refund or replacement|
|All Electronics, Furniture and Large appliances||10 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided.|